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Updated: October 2021

These general terms and conditions of sale (“Ts & Cs”) apply to any booking and/or purchase made by a Guest (as defined below) on the website available at: www.villaembrace.com

Please note that booking a property is very different from booking a regular hotel room, especially concerning payments and cancellations. It is of the utmost importance that you as the person responsible for the booking (and responsible for your guest’s behaviour) read the following terms and conditions in full before agreeing to them.

Legal Notice


This agreement is for short term accommodation for vacation or holiday purposes. The Owner and Villa Embrace reserve the right to revoke or refuse to honour any vacation accommodation booking, at any time before or during the vacation rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property.


1.1 The property is let to you for vacation letting purposes only for the period stated in the letter of confirmation. No functions, parties, weddings, group gatherings, photoshoots, commercial activities of any kind unless prior arrangements have been made. Permission is at the sole discretion of the agent, and the owner and a surcharge will apply.

1.2 The name that the booking is made under (THE BOOKER) must stay at the property and they are held responsible for actions for the group and are accountable for each and every individual staying at the property. It is their responsibility to ensure that all occupants understand and agree to these terms and conditions. Neither the whole nor any part of the property shall be sublet without permission.

1.3 You agree to supply us with the number of all adults and children staying / visiting plus ages of all children. Please note: Guests aged between 12 months and 17 years are classified as children. Under 12 months are classified as infants.

1.4 During your occupancy, the number of guests staying / visiting shall not exceed that number given by you at the time of booking. There are no exceptions. This is an occupational, health and safety issue relating to fire safety, sanitation and hygiene issues. Exceeding this number may invalidate any insurance policy on the Property. If consent for extra people is not given by the agent – immediate eviction will follow with no refund given or at our discretion, you may be charged for any additional guest found to have been at the property during your stay at $1,000 per person per day for the time of the booking. This amount will be deducted from your security bond and you the guest hereby authorise Villa Embrace to do so. The BOOKER is responsible for any payments not covered by the security deposit.

1.5 To abide by the local health regulation, No Pets are permitted on or about the premises. Immediate eviction will follow with no refund given.


In the case of a request to change of booking date:

2.1 Bookings that commence more than 30 days from the change request can be changed or moved without charge. If a change request is received less than 30 days before the commencement of the original booking the change can be granted at the sole discretion of Villa Embrace.


3.1 A 30% deposit is required to secure a booking. The final balance for accommodation and all services is due 120 days before arrival for bookings over the Christmas / New Years season, and 60 days before arrival for the rest of the year, and will be automatically charged to the card used on the initial booking.

3.2 Full payment is due at the time of booking if the booking is made closer than 120 days prior to arrival for bookings over the Christmas / New Years season and 60 days prior to your arrival for the rest of the year.


Cancellation charges will apply as follows:

4.1 Within 7 days of making the booking, you can cancel and obtain a full refund, less any costs or expenses incurred by the Villa Embrace. Villa Embrace reserves the right to change this policy as needed.

4.2 Your booking is confirmed in good faith. In the unlikely event that Villa Embrace is unable for any reason (including, but not limited to, the sale of a property, the owner takes off the vacation rental market, and force majeure) Villa Embrace will provide the guest with a full refund. No damages will be entered into. Villa Embrace reserves the right to cancel the booking if it sees fit.


NOTE: These times may be adjusted if agreed by Villa Embrace

5.1 Check-in is no earlier than 3:00 pm on the date of arrival (unless otherwise arranged). Please telephone the manager an hour before you arrive and an hour before you depart so that they can lock and unlock the house and turn the alarm off.

5.2 Check-out is no later than 12:00 pm on the day of departure (unless otherwise arranged).

5.3 A strict departure time of 12:00 pm applies as the new Guests could be arriving at 3:00 pm. Late checkout may result in a fee.


6.1 No more than 12 people are permitted in the house at any one time unless otherwise agreed in writing; this is strictly enforced. Guests are not permitted to host visitors (people other than guests staying) at the property without prior written consent. Guests are not allowed to host parties for anyone other than the named guests of the villa.


7.1 The premise is a smoke-free dwelling. There is strictly No Smoking inside the house at Villa Embrace. Please dispose of cigarette buts responsibly (not in flower pots or over the balcony). Any cigarette butts collected will be subject to the excess cleaning policy above (refer to Point 10 below). If there is any smoking evidence inside the rooms, we have a strictly enforced fine to clean carpets, curtains and air conditioners. No exceptions. It is the guest’s responsibility to understand this prior to making a booking.


8.1 On departure, furniture must be left in the same location in which it was found. Failure to leave the furniture in the correct place will result in a furniture replacement charge. Furniture that is damaged or broken through will be repaired or replaced at the renter’s cost plus an administration charge.


9.1 White towels are to be used inside only. Beach towels are provided for outdoor use. White towels are easily stained; we realise some dirt will occur with use. However please note that excessive and obvious use outdoors will result in a replacement fee.


10.1 We expect and encourage an appropriate level of use during your stay. Please do not leave Villa Embrace in a disrespectful mess, e.g. children’s fingerprints on every window, uncleaned spills or unwashed dishes. Dishes must be done, and the house must be reasonably tidy. Excessive cleaning will result in a $100.00 per person-hour additional charge – the minimum charge is $200.

10.2 On departure, the property must be left in a similar state to its condition on arrival. In the event that damage or excess cleaning/rubbish removal is required to repair damage to or reinstate the property, the agent without reference to the guest charges the guest’s security deposit credit card.


11.1 There is an understanding that on occasion, dishes get dropped, glasses broken, and spills happen. However, please take care to avoid irreplaceable items from getting smashed from blatant misuse or by unsupervised children.

11.2 Please shut and secure all doors and windows whenever you leave the Property. Weather conditions in the tropics can be prone to change, with storms quickly developing, which can cause considerable damage to a Property. Damage, breakages, theft/loss and security, is your responsibility during your stay. You must lock all doors and windows when you leave the Property, and it must be secured at night. You must notify Management immediately of any damages, breakages or theft. Management may deduct from your security deposit the amount required to repair or replace any items. You will be responsible for any expense or damage caused at the property as a result of your failure to shut and secure all doors and windows when leaving and vacating the property throughout your stay.

11.3 If required, the Guest gives Villa Embrace authority to recover the additional costs from the bond held. If insufficient funds are available in the bond amount, the Guest agrees to accept responsibility for outstanding payments and hereby authorizes the agent to deduct such amounts from the credit card held or will deposit required funds into Villa Embrace accounts on request.


12.1 Smashed or broken artwork and objects will result in a replacement or repair charge plus a 20% administration charge. Breakages and losses to the property are to be reported to the owner and paid for immediately. Any items that go missing during a guest stay will be dealt with in the same manner as broken or lost items.


13.1 Children are your responsibility. Any damage caused by children will be treated as if it were by an adult.

14. PETS

14.1 Pets are not allowed. This is a safety and liability issue. If pets are found on the premises, the booking will be terminated, and the guests will be asked to vacate with no refund made. Any pest control required as a result of a pet inside and/or on the premises will be charged to the guest.


15.1 Villa Embrace does not have balustrades on all decks. This is visually stunning, but it can pose a fall risk and a danger for all children and intoxicated individuals. By agreeing to this document, you and your party accept all liability for anyone who falls off the balconies through their actions. Please see photos on our website for illustration. If this condition worries you, then please do not accept this booking.


16.1 Swimming is at the guest’s own risk. Children below 12 years must be accompanied by an adult at all times. There is strictly no diving and no glass near the pool. Should maintenance need to enter the property, we will endeavour to give you as much notice as possible. The swimming pool incorporates an alarm to protect guest safety. As a party to this agreement, the guest agrees to be responsible for anything that arises from the pool alarm being turned off.


17.1 Pre-authorisation will automatically be charged to your card one day before you check-in and released two days after check-out. This is not a charge, but a hold of funds, similar to a car rental or hotel check-in. This pre-authorisation is used instead of a security deposit. This pre-authorisation will be released (less any charges for damages or excess cleaning) 48 hours after departure. This is the standard operating procedure for any hotel.

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